Merzon IT SolutionsThe Effective Use of Technology

Strategic Planning

We perform a full discovery process for our clients to align their technology needs with their strategic plan:

• Audit of existing technology security, governance, policies and procedures
• Complete review of disaster recovery / business continuity plans
• Documentation of existing systems: architecture, features, technology in use, system interaction / integration hosting, websites & systems, CRM, Financial, HR, Marketing, Document Management, BI, Reporting
• Review of existing organizational Strategic Plan: operations, branding, future expansion, interaction between offices / locations
• Meeting with key stakeholders in each organizational department, gathering requirements for expansion, assessment of satisfaction levels and determination of ownership.

Technical Roadmaps

Continuing from the discovery process, we create a technology roadmap, custom designed to facilate the growth of your organzation

• Software selection including RFP generation, response management and evaluation scorecards
• Technology Vendor selection
• System design / process automation and simplification
• Technology gap closure

Project Management

Merzon IT Solutions consultants have managed a wide variety technical projects including

• Applications / Software Development (Agile / SCRUM | Waterfall methodologies)
• Legacy System Migration
• COTS (Commercial Off The Shelf) System Upgrades and Implementation
• Managed Service Provider / Cloud Relocation

Website Design & Development

• Merzon IT Solutions consultants have designed and led the development and redesign of multiple websites, intranets and web based products, implementing responsive design, content personalization and an improved user experience, resulting in increased traffic and first page search result ranking.
• Implemented site wide search functionality, permitting site visitors to quickly find relevant content, cross-referenced to Best Bets, Keyword synonyms and full text results.
• Implementation and customization of leading CMS platforms including Drupal and SharePoint

E-Commerce

• Custom developed system used by over 10,000 international customers, generating over $20 million in annual revenue.
• Event Registration Systems
• Merchandise Catalog Systems
• Fund Raising / Donation Systems
• Membership Systems

Business Intelligence

Increase your organization’s ability to make sound business decisions based upon actual data.

• Implementation of Business Intelligence and Reporting solutions featuring KPIs, Scorecards, Dashboards and Data Visualizations.
• Design and implementation of E-Commerce Data Warehouses: used by Marketing and Finance Departments to quickly analyze all financial transactions conducted over multiple years and gain key insights into the success of the products sold.
• Design and implementation of Claims Data Warehouses: used by Insurance Claims Officers to perform a detailed analysis of claims filed over multi-year period.

Data Management

• Definition of strategic direction of organization-wide data governance initiatives.
• Implementation of taxonomy and metadata strategy across multiple lines of business.
• Data remediation including duplication reconciliation, address, phone number and identity verification.
• Documentation of data integrity policies and procedures.

Information Systems Analysis, Selection & Implementation

Is your organization in need of new systems but you don't know where to start? Merzon IT Solutions consultants will guide your business through the process of selecting and implementing technology that meets your needs and fits your budget.

Our four phase process includes:

Enterprise Document & Content Management (ECM / CMS)

We have implemented and branded high profile document and content management systems using Drupal, SharePoint and other leading ECM / CMS platforms. We specialize in branding, content organization and conversion, search optimization, eDiscovery, version and access control.